At Abendfokus, we are committed to upholding the highest journalistic standards. If you believe we have published inaccurate, unfair or otherwise problematic content, we encourage you to let us know. Complaints should be sent to complaints@abendfokus.de and will be handled promptly and transparently by our editorial team.
How do I submit a complaint?
Send a detailed email to complaints@abendfokus.de with the URL or headline of the article, a clear description of the issue and any supporting evidence (quotes, documents, screenshots). Please include your name and a contact address so we can reply directly.
We accept complaints about factual errors, misleading presentation, lack of context, unsubstantiated claims or breaches of our Editorial Policy. If your concern relates to privacy or data protection, please also refer to our Privacy Policy.
What happens after I submit a complaint?
You will receive an acknowledgement within two business days. The complaint is assigned to the most relevant editor — for factual accuracy, it goes to our fact‑checking lead, Lisa Otto; for broader editorial concerns, it goes to the appropriate section editor. We aim to provide a substantive response within ten business days.
During this period the editor investigates the material, consults the author and the fact‑checking team, and decides whether a correction, clarification or other remedy is warranted. All outcomes are recorded and, where a change is made, documented in the article itself and in our Corrections Policy.
What if I am not satisfied with the response?
If the initial handling does not resolve the matter, you may escalate directly to Thomas Bergmann, our Chefredaktör (editor‑in‑chief). Send a clear explanation of your original complaint and why you believe the response was incomplete to anders.lindqvist@abendfokus.de.
Thomas Bergmann will personally review the case, the investigation and the editorial decision. He will issue a final decision within a further ten business days. This is the internal escalation endpoint; for independent recourse you may contact the Swedish Press Ombudsman, though Abendfokus is a Gibraltar‑registered publisher operating under its own editorial charter.
What you can expect from us
We treat every complaint as a serious opportunity to improve our journalism. Our response will be specific, evidence‑based and written in plain language. We do not dismiss concerns without proper investigation and we apply the same editorial standards whether the complainant is a private individual, a public figure or an organisation.
No commercial relationship, advertising partnership or sponsor influences the outcome of a complaint. Our editorial independence is guaranteed by the ownership structure — Abendfokus Media Ltd. does not interfere in editorial decisions — and by the personal accountability of our named editors.
Questions or concerns?
If you are unsure about the complaints process or need general guidance before submitting, please contact our main office at info@abendfokus.de or use the Contact page. For broader context on how we work, see our Editorial Policy and our Privacy Policy.